Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

We do not accept cancellation of orders outside the 24 hours window and/or because of the production reason. Please note that the time frame for production and shipment are posted in each product’s description hence all customers should be aware of this before concluding an order.

All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account. Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.

Note: Our team will inspect / verify the photo(s) before we issue out a replacement or refund. Suguspod Store reserves the right to refuse any replacement and refund if it does not meet the above criteria.

SUGUSPOD STORE

SINGAPORE: DLK COMMERCIAL PTE. LTD. (202101701C)
Office Address: 3 COLEMAN STREET, #03-24, PENINSULA SHOPPING COMPLEX, SINGAPORE 179804

Warehouse Address: 1769 Shipman Dr, San Antonio, TX 78219 USA

Phone number: +1 (917) 810-9124 (SMS only 24/24)

Email: support@suguspod.com