REFUND POLICY
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A request needs to be submitted within 20 days from the delivery date or 45 days from order date to qualify for credit or replacement. Please contact us at support@suguspod.com
- Videos or detailed photos of the faulty product are required for quality control purposes and need to be added as attachment to the submitted request (front, back and packaging)
- SUGUSPOD WILL NOT make a refund if the item arrives in good condition and meets the customer’s customization/personalization corresponding to his/her order.
Our products are all custom made order. This means you choose exactly what you want to purchase and we produce it (such as size, the design) so we DO NOT accept refund for reasons such as wrong size, wrong design, etc. made by customers. But we can offer you a discount for reordering.
- We DO NOT offer replacements or refunds for invalid address entry, , improper care, damages in use, etc. If your order was undelivered because of the wrong/insufficient address provided by customers, or the delivery is refused by the addressee, our company can only offer you a discount for reordering.
So please notice to fill full information (including house number, apartment number...) on your shipping address.
If the package is returned by the carriers because recipients are not home or they have moved, we can reship the package and customers need to pay the reshipment fee.
- No refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions, pandemic's impact or any unforeseen circumstance that may affect our carriers. Thank you for understanding.
- Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. SUGUSPOD will not be held liable to any misroute parcels.
- For orders to remote areas or countries, we will use epackage for shipment, which may take 1-3 months to be delivered. So please help us to notice the timeline.