Personalized Stitch Special Lover

🔔𝐒𝐎𝐌𝐄 𝐍𝐎𝐓𝐄𝐒 𝐅𝐎𝐑 𝐘𝐎𝐔 𝐁𝐄𝐅𝐎𝐑𝐄 𝐏𝐋𝐀𝐂𝐈𝐍𝐆 𝐀𝐍 𝐎𝐑𝐃𝐄𝐑:

* The products are 𝐌𝐀𝐃𝐄-𝐓𝐎-𝐎𝐑𝐃𝐄𝐑, not ready-to-ship items. The timeline of an order will be:
+ Processing time: 8-10 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 days (𝐞𝐱𝐜𝐥𝐮𝐝𝐢𝐧𝐠 𝐰𝐞𝐞𝐤𝐞𝐧𝐝𝐬)
+ Shipping time: 12-15 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 days (𝐞𝐱𝐜𝐥𝐮𝐝𝐢𝐧𝐠 𝐰𝐞𝐞𝐤𝐞𝐧𝐝𝐬)

* Strictly follow our sizing guide (last photo of each listing).

* Check 𝐄𝐒𝐓𝐀𝐓𝐄 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐘 𝐓𝐈𝐌𝐄 to know when the package arrives.

* 𝐈𝐟 𝐭𝐡𝐞 𝐨𝐫𝐝𝐞𝐫 𝐢𝐬 𝐢𝐧 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐨𝐫 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐨𝐮𝐭, 𝐫𝐞𝐪𝐮𝐞𝐬𝐭𝐬 𝐭𝐨 𝐜𝐡𝐚𝐧𝐠𝐞 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧, 𝐜𝐚𝐧𝐜𝐞𝐥 𝐭𝐡𝐞 𝐨𝐫𝐝𝐞𝐫 𝐨𝐫 𝐫𝐞𝐟𝐮𝐧𝐝 𝐰𝐢𝐥𝐥 𝐧𝐨𝐭 𝐛𝐞 𝐚𝐜𝐜𝐞𝐩𝐭𝐞𝐝.
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*𝐇𝐨𝐨𝐝𝐢𝐞/𝐙𝐢𝐩 𝐡𝐨𝐨𝐝𝐢𝐞/𝐒𝐰𝐞𝐚𝐭𝐬𝐡𝐢𝐫𝐭/𝐓-𝐬𝐡𝐢𝐫𝐭
-You will feel great in this super soft and comfortable hoodie/zip hoodie/sweatshirt/tshirt. It's an ideal present and makes ideal Christmas, birthday, anniversary, or holiday presents for family, friends, or treating yourself to a great tee.

- Material: 95% polyester, 5% spandex
- Description: soft, warm, comfortable
- The exterior is digitally printed with a clear pattern and does not fade. Good elasticity.
- User manual:
+ DO warm/cold machine wash (not more than 45 degrees)
+ DO NOT bleach,
+ DO NOT dry clean,
+ DO NOT iron directly onto the design

*𝐋𝐞𝐠𝐠𝐢𝐧𝐠𝐬:
The women's leggings are not only an ideal gift for sports team lovers but also perfect for gym, yoga, biking, exercise, fitness, running, any type of workout, or everyday casual use with style and grace.

- Material: 100% spun polyester
- This design is made with high quality offers unmatched comfort and breathability for everyday use
The back of each design is the same as the front.
No wrinkle and shrink after washing.
- Heat-dyed application with high definition ensures long-lasting color even using the washing machine.
- User manual:
+ DO warm/cold machine wash (not more than 45 degrees)
+ DO NOT bleach,
+ DO NOT dry clean,
+ DO NOT iron directly onto the design

Please check information of the product carefully before placing the order (type, size, color, etc.).
Production time: 6- 8 business days
Shipping time:
+ US: 8-15 days
+ WW: 10-25 days

RETURN POLICY

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Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:

1. Significantly different from the description or sample shown to you;
2. Not what you ordered;

You can return it within 20 days following the delivery date. 

Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between advertised images and the actual item you received.

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.

Please contact our Customer Support team to start the complaint process. Please include the following information:

• Order number
• Video or photo of the faulty product 
• Complete delivery address
• Contact telephone number

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed

• You will be responsible for paying for your own shipping costs for returning your item(s). 

SHIPPING POLICY

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Due to the impact of the COVID-19 pandemic. Some packages to certain countries may be delayed. Therefore, international packages may take 5-10 days longer than expected. Thanks for your understanding.

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

Shipping fees are based also on the size, weight, and number of the packages in an order. Larger products and additional items will incur slight shipping surcharges. Total shipping charges are shown on the checkout page.

How long will it take for the buyer to receive their order?

Please notice to fill full information (including house number, apartment number...) on your shipping address. We will not offer the replacement or refund for the order with wrong/insufficient address provided by customers.

To estimate when you can expect your order, please refer to the time-frame below. It includes our most popular products and these following time periods:

- Production time: The time when your order waits in production queue until being produced
- Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.

Estimated delivery date = Processing time + Shipping time

• Processing time: Orders are typically processed within 3-7 business days before shipping – excluding weekends and holidays. During Holidays processing times may take up to 14 days.
• Shipping time: 7-21 business days. Tracking and secure check out are provided for all orders. 

Note: There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

Orders shipped to APO addresses are done so via DHL Globalmail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

Will I be charged VAT taxes?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.